SITA smart airport technologies at Indonesia’s busiest airports

As world leaders gather in Bali for the IMF-World Bank Group meetings – PT Angkasa Pura I Persero (AP1) – which operates 13 airports across Central and Eastern Indonesia announced that it will be leveraging SITA to manage the country’s rising passenger numbers.

The commitment to leverage world-class technology was reiterated through a partnership signing event, between SITA and PT Angkasa Pura Supports (APS), AP1’s subsidiary company, held at I Gusti Ngurah Rai International Airport today.

Indonesia is the biggest aviation market in South East Asia with more than 110 million passengers in 2017 and it is growing rapidly. By 2036, Indonesia is expected to be one of the top four markets globally with a forecasted 355 million passengers.

The economic and social benefits of aviation are well recognized and SITA’s proven airport technology will support AP1’s vision to run world-class operations providing a great passenger experience during this period of rapid growth.

Sardjono Jhony Tjitrokusumo, Director Business Development of PT Angkasa Pura I Persero, said: “SITA has been a trusted partner to AP1 to help transform our two airports, I Gusti Ngurah Rai International Airport in Bali and Juanda International Airport in Surabaya, East Java to be among the most advanced in Indonesia today.

“Following this success, together with our subsidiary, PT Angkasa Pura Supports, we now look forward to partner with SITA and introducing its innovative range of smart airport technologies, which will allow us to have world-class operations and double the total capacity of the airports we manage.”

Since 2014, SITA has provided AirportConnectOpen to AP1. This common-use platform enables carriers to operate smoothly at AP1’s 13 airports, including at two of Indonesia’s busiest and award-winning airports Denpasar (Bali) and Surabaya. This platform also enables the future introduction of SITA’s self-service check-in kiosks, bag drop and boarding gates and SITA ControlBridge which seamlessly integrates the command and control capability of an airport to deliver efficient operations.

Sumesh Patel, SITA President Asia Pacific, said: “Indonesia is one of the world’s most exciting air transport industry markets, with enormous traffic growth and related investments in aircraft, airports and infrastructure. SITA has been a major player here for over a decade and we look forward to continuing this strategic partnership with AP1 to future-proof its group of airports.  The innovative airport technology, which we have successfully deployed at airports worldwide, will contribute to further air transport development in Indonesia.”

A taste of SITA’s smart airport technology will be on show at the arrival and departure areas of Denpasar Airport for the duration of the annual meetings of the Boards of Governors of the International Monetary Fund (IMF) and the World Bank Group, which take place October 8-14 in Nusa Dua, Bali, Indonesia.

Throughout 2017, PT Angkasa Pura I (Persero) recorded a total of 87.9 million passengers, of which 21 million passengers contributed by I Gusti Ngurah Rai International Airport in Bali, followed by Juanda International Airport in Surabaya with more than 20 million passengers.

In September this year, PT Angkasa Pura I (Persero) also won a total of 5 prestigious Airport Service Quality (ASQ) Awards, presented directly by Airports Council International (ACI) for its three airports: I Gusti Ngurah Rai International Airport in Bali, Juanda International Airport in Surabaya and Sultan Aji Muhammad Sulaiman (SAMS) Sepinggan Airport in Balikpapan.

I Gusti Ngurah Rai International Airport has been recognized as the 2017 world’s best airport for the category of airports serving 15 to 25 million passengers per year, it is also named as Asia-Pacific’s best airport by size and region in the 15 to 25 million passengers per year category and the second-best airport in Asia-Pacific among those serving over 2 million passengers per year.

Apart from Ngurah Rai International airport, Juanda International Airport in Surabaya, East Java, and Sultan Aji Muhammad Sulaiman (SAMS) Sepinggan Airport in Balikpapan, East Kalimantan, also received recognitions. They were respectively recognized as the world’s third-best airport in the 15 to 25 million passengers category and the world’s second-best airport in the 5 to 15 million passengers category.