INFORM Ensures Optimized Use of Resources for AICHER GROUP at Munich Airport

INFORM, a leading global provider of intelligent optimization solutions in the aviation sector, supports the AICHER GROUP’s Mobility Service for Passengers with Reduced Mobility (PRM) at Munich Airport (MUC).

With task assignments on the day of operation, the GroundStar RealTime software solution ensures a smooth process in the daily coordination of all PRM-related tasks.

The AICHER GROUP executes approximately 1,600 services daily at MUC Airport. For example, the employees take wheelchair passengers to their departure gate, pick them up from the aircraft upon arrival, and accompany them to the baggage belt, car or hotel.

These services require efficient coordination not only of the 250 employees, but also of the associated 91 vehicles such as minibuses, e-cars and lift trucks.

This is especially important in the case of unforeseen ad hoc requests that are part of the daily business.

The mutual contract signature seals the already launched project and brings the preparations for the implementation of the new software into the next phase.

As early as the end of March 2022, AICHER GROUP plans to coordinate its Mobility Service at MUC Airport with INFORM’s GroundStar (GS) RealTime Staff & Equipment software.

GS RealTime is precisely tailored to an airport environment in order to comply with the Service Level Agreements (SLAs), even with constant changes.

Among other things, new incoming service requests are dispatched in real time and transmitted to employees’ mobile devices at the airport, thereby making optimal use of available resources.

With quick and simple inputs, orders can be confirmed and progress recorded.

Also, boarding pass information can be read directly from the passenger.

“We are very much looking forward to working with AICHER GROUP,” says Uschi Schulte-Sasse, Senior Vice President INFORM Aviation.

“We have a lot in common and a great working rapport among the teams.

“Like INFORM, AICHER focuses on its employees, a good working atmosphere, and excellent customer service which is crucial for both companies.”

“Our dispatchers unanimously chose INFORM as the best partner out of all potential suppliers,” adds AICHER Managing Director Peter Aicher.

“The solution convinced us right away and is exactly what we need now.”