As the inventor of the first wireless audio intercom over 25 years ago, Globalsys has always looked to pave the way for wireless communications systems. We check in with Globalsys sales and marketing manager, François Grandjeat, to get the latest
What inspired Globalsys to specialise in wireless communication systems for noisy environments?
Before wireless intercom systems, noise protection, mobility and safety often conflicted with each other. Globalsys wanted to design a solution, offering operators full freedom of movement and enhanced safety with clear, uninterrupted communication. We developed a system that allows teams to communicate freely, securely and efficiently, without the risks of lightning strikes, tripping, or falls caused by cables.
What are the main technical challenges in delivering interference-free communication in environments like airports or naval operations?
The main challenge is maintaining stable connectivity in areas saturated with radio frequencies and obstacles. Airports, for example, host multiple overlapping communication systems. Our engineers continually refine the antenna design, frequency agility, and shielding to guarantee interference-free transmission.
How do your headsets and intercom devices ensure zero latency and full duplex audio in challenging conditions?
Our proprietary technologies are built on DECT communication architecture, enabling low-latency RF performance, and advanced digital modulation. Each system operates in full duplex, allowing simultaneous speech and reception with no perceptible delay. We design and test our hardware for electromagnetic resilience, while our protocols are optimised for instantaneous signal transmission – even in high-interference environments such as aircraft aprons or hangars.
Where has your technology made a significant difference in an aerospace ground handling environment?
We recently conducted a successful demo for a major ground handling company that was impressed by the absence of any interference with other communication groups operating near aircraft. Ground crews appreciated the reliable, uninterrupted connection, while pilots praised the crystal-clear audio quality during pushback operations.
How does Globalsys stay ahead of evolving industry standards and customer needs?
As an SME, flexibility and customer focus are part of our DNA. Ongoing feedback from our operators is what really drives our product development.
We maintain close relationships with airlines, aircraft and helicopter manufacturers, and aviation authorities to anticipate evolving operational requirements. Globalsys invests heavily in research and development across signal processing, hardware integration and software development to ensure future compatibility with aeronautical standards.
What sets Globalsys apart from other providers in the wireless communication sector?
Our new customers often highlight three things: superior audio quality, exceptional radio link robustness, and user-friendly design. As one major airport operations manager recently said: “Airlink is simply the best product available on the market.”
Equally important is that our service level outperforms competitors. Our products are highly repairable, enabling customers to perform maintenance themselves and minimise downtime. We also offer great flexibility, customising our equipment with customer logos, accessories, or specific cables when required.
How do you ensure reliability and safety in your products for critical operations?
Safety is paramount. All our headsets comply with the EU EN352 hearing protection standard, ensuring a very high level of acoustic protection.
Each device undergoes rigorous qualification testing – including vibration, temperature, humidity and electromagnetic compatibility – and is designed to meet the highest aeronautical and military standards. Redundancy, signal integrity and secure pairing are built in from the early stages of design. Today, our systems are trusted worldwide for ground handling, search and rescue (SAR), EMS, firefighting, law enforcement and offshore helicopter transport – a true testament to their reliability.
Are there any new product developments or innovations on the horizon?
Yes, absolutely. Several Asian airlines recently asked us to develop an audio recording feature in our base stations to support post-event analysis of pushback incidents. This functionality helps improve the quality of ground handling operations and resolve potential disputes between airlines and service providers.
Globalsys is also preparing to release a new wireless headset for VIP helicopter passengers, combining advanced machine learning-based active noise reduction (ANR), a lightweight architecture and intuitive connectivity. It will be the first wireless communication headset with ANR on the market – a true synthesis of Globalsys’s decades of expertise in communications.
Looking ahead, what trends do you see shaping the future of wireless communication?
We see a clear convergence between communication, data and situational intelligence. Future systems will integrate voice, telemetry and AI-assisted diagnostics into unified platforms. Low-latency, interference-resistant wireless technologies and increasing automation will become essential in both civil and military operations. Globalsys is already working on these next steps.
Any final thoughts for Airside International readers?
As Globalsys approaches its 30th anniversary, the company continues to lead innovation in wireless communication. Our audio solutions bring major benefits to ground handling teams – improving safety, enhancing training, boosting operational efficiency and reducing aircraft incidents.
To Airside readers, our message is simple: “Try it – and adopt it!”
