Human-centred and memorable airport experiences will be key considerations for travellers in 2026, according to a report published by ACI World. The organisation, which represents airports worldwide as part of the ACI Federation, published its sixth edition of the Airport Service Quality (ASQ) Gl...

By Edward Robertson Incheon Airport has broken new ground having become the first airport to reach the new level of ACI World’s Airport Customer Experience Accreditation programme. The airport was already a level 3 accredited airport in 2020 when it agreed to take part in a pilot programme f...