DNATA launches a ‘cutting-edge’ resource management system in Dubai

Air service provider Dubai National Air Transport Association (DNATA) is continuing to drive innovation in the Middle East aviation industry by launching its new resource management system in Dubai. 

The new system, which includes a leading-edge software platform and advanced analytic tools, will help the company optimise operations and efficiently manage its 20,000 employees and resources at Dubai International Airport (DXB) and Dubai World Central (DWC).

Thomas Schmidt (left) and Steve Allen (right)

Steve Allen, divisional senior vice president at UAE airport operations for DNATA, said: “Innovation is at the heart of DNATA and is key to deliver the next generation airport experience in Dubai. Our new, cutting-edge resource management system will enable us to plan and manage the world’s largest ground handling operations at a level never seen before in the industry.

“The new system will improve efficiency across our operations, which will benefit all DNATA stakeholders, as well as Dubai passengers. We continue to invest in our people, processes and technology to ensure the best possible service for our airline customers and their passengers.”

The implementation of DNATA’s new resource management system is expected to enhance operations significantly, improve employee productivity and create better on-time performance. The platform also allows DNATA to apply further innovative technologies in its operations, including artificial intelligence and autonomous vehicles.

The technology is provided by INFORM—the leading supplier of resource management systems to ground operations in the world. The new system will be gradually implemented across DNATA’s ground handling and cargo operations from June 2019.

Thomas Schmidt, director of airport systems at INFORM, said: “For over 20 years, we have worked closely with DNATA and supported the successful growth of its ground operations at Dubai International Airport. We are proud of this long-term relationship. With this project we will provide DNATA with the latest technology and an expert, Dubai-based team.“

DNATA provides quality and reliable air services to a total of over 120 airlines operating from the UAE. Every day, their employees assist more than 240,000 passengers, move 2,000 tons of cargo and prepare more than 10,000 in-flight meals.

Feature photo: Dubai Airports