OmniServ will introduce new multi-passenger electric vehicles, for Passengers with Restricted Mobility (PRMs) – to Heathrow Airport’s terminal operation.
The Multimobby 360, quickly carries an operator and up to seven people through the airport’s terminal buildings, safely and efficiently. The highly maneuverable, operator and passenger friendly Multimobby, can turn on the spot, has low doorways and fits into the airports lifts.
PRMs can take advantage of being transported easily around the airport in specialist vehicles that will enhance assistance services available around the large terminal buildings.
The Multimobby, made by Netherlands-based company Special Mobility, already supplies specialist equipment designed for airport use. iCaddy equipment has been deployed at Heathrow already, and new electric movers hace space for three chairs at once.
Heathrow Airport’s director of customer relations and service, Jonathan Coen said: “We are committed to improving the journeys of all of our passengers – no matter their requirements. An airport the size of Heathrow can be difficult to manoeuvre through and these Multimobbys will make a real difference to our passengers requiring assistance, particularly those with mobility issues or disabilities.
“The introduction of technology like Multimobbys forms part of our wider efforts to transform our assistance service– including investing £23 million in an upgraded contract with OmniServ, and help us deliver the high levels of passenger service people have rightly come to expect from us.”
OmniServ head of innovation & regulatory compliance, Samantha Berry added: “OmniServ is committed to delivering the best possible experience for all passengers at Heathrow, including people who find it difficult to make their own way through the terminals.
“The new Multimobby vehicles are part of a major investment we are making in new equipment and technologies, which is being backed with in-depth training for our staff, that will help us deliver on that promise.”
Heathrow, OmniServ and Special Mobility worked together to design a customised version of the Multimobby people mover to Heathrow’s requirements, including the ability to fit in the airport’s lifts and a space to attach a wheelchair.
